Support plans

FOR EVERY NEED

AXOL Server support plans are designed to provide Level 2 support for IT managers and IT companies, or Level 1 support for other businesses

Contact an AXOL Server specialist

Select your support plan

On-demand

If you contact AXOL Server by phone or via the dedicated email address, a support ticket will be opened within minutes. On-demand support includes routine maintenance, updates, and the management of critical issues and emergencies.

The service is available at a rate of €75 per hour, with a minimum charge of 30 minutes (€37.50).

20-hour annual package

Guaranteed response time: within 8 business hours.
Plan cost: €1,400 per year (€70 per hour).

40-hour annual package

Guaranteed response time: within 2 business hours.
Plan cost: €2,500 per year (€62.50 per hour).

Mission Critical Package

Includes 100 support hours per year.
Typical response time: 15 minutes.
Guaranteed response time: within 1 business hour.
Plan cost: €5,900 per year (€59/hour).